Complaints policy

TDC Plumbing and Heating always endeavour to provide the best service for customers. However, on rare occasions, we recognise that there are times where customers may not be completely satisfied.

To ensure TDC Plumbing and Heating are able to put things right quickly, please read the complaints procedure below and it will be responded to promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to the normal high standards of TDC Plumbing and Heating.

In the unlikely event there is anything you are not completely satisfied with, please contact TDC Plumbing and Heating so any problems can get rectified as soon as possible.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 01174 566 031 or via their website

Our procedure

Either call us on 07738242923 or email us at TDC@TDCPLUMBINGANDHEATING.CO.UK

TDC Plumbing and Heating aim to reply within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.